Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
How do I know which size to order?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for boots and sizing down for leather loafers as they stretch over time.
What is your return policy?
We offer a 30-day return window for all unworn footwear in its original packaging. Please ensure the soles are unmarked by trying them on a carpeted surface.
How long does shipping take?
Standard shipping typically takes 3-5 business days. We also offer express 2-day shipping for urgent orders placed before 2 PM EST.
Are Shoe City products made from genuine leather?
Yes, we use premium top-grain leather for our formal collection. For our eco-conscious customers, we also offer a dedicated 'Vegan Line' made from high-quality synthetic alternatives.
Do you offer international shipping?
Currently, Shoe City ships to the United States, Canada, and the UK. Shipping costs and import duties are calculated at checkout based on your location.
How should I care for my new shoes?
To prolong the life of your shoes, we recommend using a water-repellent spray before first wear and using cedar shoe trees to maintain their shape and absorb moisture.