Returns & Exchanges
At Shoe City, we want you to walk with confidence, which is why we offer a 30-day window for returns and exchanges on all unworn footwear in original packaging. Our goal is to ensure you find the perfect fit and style for your journey.
Initiate Your Return
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
Pack Your Shoes
Place the unworn shoes in their original box and secure them inside a shipping mailer to prevent damage during transit.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your package.
Drop Off and Refund
Hand your package to the designated carrier; once received at our warehouse, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing